Stories from the workplace – Paul Dillon

Posted on December 4, 2018

Paul Dillon completed his Diploma in Business Analysis with Metadata in 2016.

Here we ask him a few questions about why he took the course and his experience.

Paul, what made you decide to take the diploma?

I was already doing a business analyst type role in my department but I didn’t realise there was actually a separate team of business analysts because the company is so big. When I asked to be transferred to the business analyst team I was told it was a requirement to be a fully qualified BA. And so I got in touch with Metadata to complete my diploma with them and finish my business analyst qualification.

What were you doing before?

I’ve been everything in my career from an accountant, a computer programmer, a systems analyst, a project manager and working my way through the IT department. I got earmarked within the IT department as a creative type and someone with good communication skills. That was the start of my formal career as a business analyst and moving into my current role.

And what is your role now?

I work as a business analyst in the pensions administration team. We work with companies to deliver outsourced benefits administration services covering pension administration, treasury and accounting, pensioner payroll and trustee secretarial services.

What did you learn from taking the diploma?

I found the practical exercises the most helpful. It’s a bit like building a shed; you can sit around drawing diagrams until you’re blue in the face but until you pick up some wood and a hammer you don’t really know what it’s like. In the same way with the courses, knowing everything about the theory is generally not that useful, you need someone who’s been there, done it and can do it again. The practical exercises were where the rubber hit the road and you discovered this is how you do it and this is what the results look like.

How have you found working as a BA?

It’s a very varied role which I enjoy. It also requires a good level of interpersonal skill which is something that doesn’t always suit people in IT! In my experience, certain job roles call for a certain type of person and it’s not always possible to mould yourself into what is being asked. For me, being a business analyst I can bring my creativity and communication skills to the fore which really helps.

And finally, any tips you’d give for anyone thinking about taking the diploma?

I’ve said it already but be sure you’re comfortable working with people and have good communication skills. On top of this having a naturally analytical mind will also stand you in good stead!

Paul Dillon completed his BCS Diploma in Business Analysis. To find out more about this certification – click here.

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