Course detail

This online instructor-led course covers the range of concepts, approaches and techniques applicable to business analysis.

If you are looking for a more interactive and intensive training please check our face-to-face classroom course.

During the course you will learn:

  • the role and competencies of a business analyst
  • strategy analysis
  • business system and business process modelling
  • stakeholder analysis
  • investigation and modelling techniques
  • requirements engineering
  • business case development
  • management of business change

After the course, candidates demonstrate their knowledge and understanding of business analysis principles and techniques by passing a 40 question multiple-choice exam.

Online instructor-led schedule:

Session 1 – Monday 19:30 – 21:30

Session 2 – Wednesday 19:30 – 21:30

Session 3 – Monday 19:30 – 21:30

Session 4 – Wednesday 19:30 – 21:30

Session 5 – Monday 19:30 – 21:30

Session 6 – Wednesday 19:30 – 21:30

All sessions are interactive webinars with a live instructor.

All sessions are recorded and available for 3 months after the course start date.

Delegates get the chance to ask questions, discusschat with other delegates, do quizzes – just like a real face-to-face course but in your own space.

We use GoToMeeting for the sessions.

No travel and no time off work. You can learn from the comfort of your own home.

Once you or your company books and pays for the course we will email you access details to our online learning environment.

You will also need to buy the business analysis bookclick here to buy. We can order the book and exam for you at an extra cost.

By using the book and our online learning environment you can start to prepare.

As part of the online course, you will need to attend 6 online instructor-led sessions.

All session are recorded and available after each session so if you miss one session it will be easy to stay on track with the course.

During the sessions you will get the chance to ask questions, discusschat, interact with other delegates, do quizzes – like a real face-to- face course but in your own space.

Between sessions you will have to take exercises and prepare for the next session.

Our online learning environment gives you access to 300+ exam-style questions to practice for the actual exam.

After finishing the course we recommend that you book your exam with PearsonVue or Prometric within 2 weeks. There are many centres all over the world.

1. What is Business Analysis (2.5%)

1.1 The origins of business analysis

1.2 The development of business analysis

  • The impact of outsourcing
  • Competitive advantage of using IT
  • Successful business change
  • The importance of the business analyst

1.3 The scope of business analysis work

1.4 Business analysis

1.5 Taking an holistic approach

1.6 The role and responsibilities of a business analyst

  • Definition of the business analyst role
  • The guiding principles for business analysis
  • Further aspects of the business analyst role

2. The Competencies of a Business Analyst (2.5%)

2.1 Behavioural skills and personal qualities

2.2 Business knowledge

2.3 Techniques

2.4 The development of competencies

3. Strategy Analysis (7.5%)

3.1 The context for strategy

3.2 The definition of strategy (Johnson and Scholes, 2001)

3.3 Strategy development

3.4 External environment analysis

  • PESTLE analysis
  • Porter’s five forces model

3.5 Internal environment analysis

  • MOST analysis
  • Resource Audit
  • Boston Box

3.6 SWOT analysis

3.7 Implementing strategy

  • The McKinsey 7-S model
  • The Balanced Business Scorecard

4. The Business Analysis Process Model (5%)

4.1 An approach to problem-solving

4.2 Stages of the business analysis process model

  • Investigating the situation
  • Considering the perspectives
  • Analysing the needs
  • Evaluating the options
  • Defining the requirements

4.3 Objectives of the process model stages

4.4 Procedure for each process model stage

4.5 Techniques used within each process model stage

5. Investigation techniques (15%)

5.1 Interviews

  • Advantages and disadvantages of interviewing
  • Preparation for interviewing
  • Conducting the interview
  • Following up the interview

5.2 Observation

  • Advantages and disadvantages of observation
  • Formal observation
  • Protocol analysis
  • Shadowing
  • Ethnographic studies

5.3 Workshops

  • Advantages and disadvantages of observation
  • Formal observation
  • Protocol analysis
  • Shadowing
  • Ethnographic studies

5.4 Scenarios

  • Advantages and disadvantages of scenarios
  • Developing scenarios
  • Documenting scenarios

5.5 Prototyping

  • Advantages and disadvantages of prototyping

5.6 Quantitative approaches

  • Questionnaires
  • Special Purpose Records
  • Activity Sampling
  • Document Analysis

5.7 Documenting the current business situation

  • Rich Pictures
  • Mind Maps

6. Stakeholder Analysis and Management (5%)

6.1 Definition of a stakeholder

6.2 Stakeholder categories and identification

  • Customers
  • Partners
  • Suppliers
  • Competitors
  • Regulators
  • Owners
  • Employees
  • Managers

6.3 Analysing stakeholders

  • The Power/Interest Grid

6.4 Stakeholder management strategies

  • No interest and no power/influence
  • Some or high interest but no power/influence
  • No, some or high interest but some power/influence
  • No interest but high power/influence
  • Some interest and high power/influence
  • High interest and high power/influence

6.5 Managing stakeholders

  • Stakeholder plan/assessment

7. Modelling Business Systems (10%)

7.1 Soft systems methodology

7.2 Business perspectives


7.3 Business activity models

  • Principles of business activity models
  • Types of activities – Plan, Enable, Do, Monitor, Control
  • Dependencies
  • Modelling notation
  • Developing a business activity model
  • Producing a consensus model

7.4 Business events

  • External business events
  • Internal decision points
  • Scheduled points in time

7.5 Business rules

  • Constraints
  • Operational guidance

7.6 Critical success factors and key performance indicators

7.7 Use of the business activity model in gap analysis

8. Modelling Business Processes (10%)

8.1 Organisational context

  • Functional view of an organisation

8.2 An alternative view of an organisation

8.3 The organisational view of business processes

8.4 Value propositions and value chain

8.5 Business process models

  • Developing the as-is business process model

8.6 Analysing the as-is business process model

8.7 Improving business processes (to-be business process)

  • Simplify the process
  • Remove bottlenecks
  • Change the sequence of tasks
  • Redesign the process
  • Redefine process boundaries

9. Gathering the Requirements (7.5%)

9.1 The problems with requirements

9.2 A process for requirements engineering

9.3 Actors in requirements engineering

  • The business representatives
  • The project team

9.4 Requirements elicitation

  • Tacit and explicit knowledge
  • Requirements elicitation techniques

9.5 Building the requirements list

9.6 Requirements analysis

  • Requirements filters
  • SMART requirements

9.7 Validating requirements

10. Documenting and Managing Requirements (5%)

10.1 The requirements document

  • Structure
  • Content of the requirements document

10.2 The requirements catalogue

  • Types of requirements; General, Technical, Functional, Non-functional
  • Hierarchy of requirements
  • Documenting a requirement

10.3 Managing requirements

  • Elements of requirements management

11. Modelling Requirements (10%)

11.1 Modelling system functions

  • Use case diagrams
  • The <<include>> and <<extend>> constructs

11.2 Modelling system data

  • Entity Relationship Diagrams

o Entities, attributes and relationships

o Types of relationships

  • Class Models

o Objects and classes

o Attributes

o Associations

12. Delivering the Requirements (5%)

12.1 Delivering the solution

12.2 Context for the delivery approach

12.3 Delivery lifecycles

  • The waterfall lifecycle
  • The ‘V’ model lifecycle
  • Incremental delivery
  • Iterative or evolutionary systems development lifecycle

13. Making a Business and Financial Case (10%)

13.1 The business case in the project lifecycle

13.2 Identifying options

13.3 Assessing project feasibility

  • Business feasibility
  • Technical feasibility
  • Financial feasibility

13.4 Structure of a business case

  • Contents of a business case
  • Categories of costs and benefits
  • Impact assessment
  • Risk assessment

13.5 Investment appraisal

  • Payback
  • Discounted cash flow and Internal rate of return

13.6 Presentation of a business case

13.7 Benefits realisation approach

14. Implementing business change (5%)

14.1 Introducing a new business system

14.2 The environment for change

  • Emotions and the change process
  • Business change lifecycle
  • Concerns-based adoption model

Online course schedule and content


Online Session 1

Overview & Introductions 19:30

1 What is Business Analysis 19:50

2 BA Competencies  20:10

3 Strategy Analysis  20:30

Close  21:30


Online Session 2

4 Business Analysis Process Model  19:30

5 Investigation Techniques  20:10

Close  21:30


Online Session 3

6 Stakeholder Analysis and Management 19:30

7 Modelling Business Processes 20:30

Close 21:30


Online Session 4

8 Defining the Solution 19:30

9 Making the Business & Financial Case


Close  21:30


Online Session 5

10 Establishing the Requirements 19:30

11 Documenting and Managing Requirements  20:30

Close  21:30


Online Session 6

12 Modelling Requirements  19:30

13 Delivering the Requirements  20:00

14 Delivering the Business Solution  20:30

Close  21:00

  • Interactive instructor-led course by a real tutor
  • 3 months access to our interactive online learning environment with over 300 exam like questions
  • All sessions recorded and available for 3 months after course start
  • PDF version of course materials emailed to you
  • Exercises to be taken between sessions

IMPORTANT: exam is not included in the price. The exam costs £145+VAT and can be booked at any Pearson Vue centre.

Taking the course online with our real instructor will help you:

  • fit the course around your other commitments
  • save money
  • save time travelling
  • learn from the comfort of your own home
  • learn at your own pace
  • learn in your free time without taking time off work

Although it’s an online course you still:

  • have access to an experienced lecturer
  • can interact with other delegates

We use GoToTraining apps which makes it easy for delegates to interact with the lecturer and the other delegates.

The course will:

  • give you an overview of best practices in business analysis
  • teach you a variety of tools and techniques for business analysis


Dates and bookings

Date Duration Location Delivery Price (ex VAT) Availability
Mon 10 Sep 6 x 2 hour sessions online weekday £345
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Mon 15 Oct 6 x 2 hour sessions online weekday £345
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Mon 12 Nov 6 x 2 hour sessions online weekday £345
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Mon 3 Dec 6 x 2 hour sessions online weekday £345
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Why choose us

  • Weekday, Weekend & Webinar courses
  • Experienced lecturers
  • 97% pass rate on exam

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