Course detail

The BCS Foundation Certificate in Business Change delivers a holistic view of the business change lifecycle and the activities, techniques and models employed when carrying out business change work. Much of the focus is on the use of Information Technology (IT) to enable business change. It is important to consider IT in the context of business needs and as a driver for business change, if the benefits from using IT are to be maximised.

The BCS Foundation Certificate in Business Change will be awarded to candidates who are able to demonstrate knowledge and understanding of the principles, approaches and techniques used to conduct business change activities. The key areas of the syllabus include:

  • Business and IS strategy
  • Business improvement definition
  • Business change design and implementation
  • Benefits management and realisation


A one-hour closed book examination consisting 40 multiple-choice questions. The pass mark is 26/40.

To appreciate the principles, process and roles involved in business change.

To understand the importance of aligning the organisation with external and internal influences and the approaches used to do this.

To understand the business analysis approach and techniques used to identify business improvements.

To design the inter-related elements required to implement successful business change.

To understand the processes that should be employed to deploy business change effectively.

To manage the classification, review and realisation of benefits.

  • Teaching by a real expert… all of our lecturers have years of practical business analysis and teaching experience
  • Learning in a small class (maximum class size is 12) with time for discussion
  • Course binders contain notes, case studies, and sample BCS exams
  • Plenty of individual and small group case study exercises with worked solutions
  • BCS “Business Analysis” book as pre-reading with your first Metadata course
  • Suggested answers for the two practice exams and tutor support for the exam
  • Refreshments and lunches
  • A convenient central London location near Old Street station with excellent facilities
  • Exam fee
  • Choice of whether to take the exam immediately after the course or at a later date
  • Continuing support as you progress to the BCS International Diploma in Business Analysis
  • 1 year BCS Associate Membership from the Chartered Institute for IT – terms and conditions apply

1. Business Change Principles (10%)

1.1. The distinction between IT projects, pure business change projects and the IT enabled business change projects
1.2. The distinction between IT as a driver and IT as an enabler
1.3. The degrees of business change
1.4. The distinction between improving business operations and improving business information
1.5. IT as a core competence and the implications for the outsourcing business model
1.6. The business change lifecycle
1.7. The stages in the business change life cycle
1.8. The identification, analysis and management of stakeholders
1.9. The business, project and external stakeholders
1.10. The roles and responsibilities of key stakeholders:
• Sponsor/Senior Responsible Officer
• Business Analyst
• Programme Manager
• Project Manager
• Business Change Manager
• Business Actor
• Developer
2. Business and IT Alignment (20%)

2.1. Aligning the organisation with the External Environment, the Vision, Mission, Objectives, Strategy and Tactics, and the Enterprise Architecture
2.2. The external and internal business environments for organisations
• The importance of understanding external environment influences
• The importance of analysing the internal organisational capability
• The importance of understanding culture
2.3. Organisational Cultures
2.4. National Cultures
2.5. The implications of culture for business change projects
2.6. Corporate and IT governance and the relevance to benefits management and risk management
2.7. Elements of an Enterprise Architecture
3. Business Improvement Definition (20%)

3.1. Investigating the business situation: rationale and techniques
3.2. Holistic approach and systems thinking
3.3. Gap analysis: purpose and approach
3.4. Business requirements elicitation and analysis
3.5. The contents of the business case
• Options
• Costs
• Benefits
• Risks
• Impacts
• Decisions
3.6. Stakeholder responsibilities and the business case
3.7. The business case lifecycle
3.8. Programme definition
• The change programme
• The relationship between programmes and projects
• The role of the programme office
4. Business Change Design (20%)

4.1. Aspects of organisational change
• The organisation structure: boundaries and relationships
• Organisation performance measurement
4.2. Aspects of people change
• Defining roles and jobs
• Defining required skills and competencies
• Managing performance of individuals
• Communications planning
4.3. Aspects of process change
• The distinction between the functional and process views
• The elements of a business process
• ‘As is’ and ‘To be’ business processes
• Modelling tasks
• Improving business processes
4.4. Information analysis and modelling
• Information management modelling
• Levels and types of information
• Information modelling and the representation of business rules
4.5. Aspects of information technology
• Systems development lifecycles: bespoke and off the shelf software solutions
• Architecture and service management concerns

5. Business Change Implementation (15%)

5.1. Planning the acquisition, deployment and acceptance
5.2. Acquiring the solution
• Pros and cons of bespoke deployment
• Pros and cons of off the shelf software solutions
• Business acceptance testing
5.3. Deploying the solution
• Roles required to deploy business change
• Approaches to deploying business change
• The change process – unfreeze, transition, refreeze
5.4. Ensuring acceptance
• Emotional impact of changes
• The learning cycle
• Analysing the forces that assist and resist change
5.5. Reviewing the change
• Purpose of post-implementation review
• The distinction between PIR and benefits review
6. Benefits Management and Realisation (15%)

6.1. Benefits management in the business change lifecycle
6.2. Classifying benefits
6.3. Investment appraisal techniques
6.4. Benefits and the Balanced Business Scorecard, CSFs and KPIs
6.5. Roles and responsibilities in benefits management
6.6. The purpose, conduct and outcomes of a benefits review
6.7. Benefits realisation: significance and challenges

Our training venue is located in Central London, just north of the City and less than 10 minutes walk from Old Street tube station. Lunch is provided at a nearby restaurant with vegetarian, gluten-free and Halal options.

Our training rooms have recently been built to provide a relaxed and comfortable atmosphere with state of the art facilities and plenty of natural light. We have disabled access and toilets.

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Underground & Overground

If you prefer underground Old Street Station is 8 minutes walk away from our training venue.

There are plenty of buses that will take you to and from Hoxton Overground station very close to the venue, however you can also walk from the station to the venue.


Can be a good alternative at weekend. The roads are very quiet on Saturday and Sunday mornings so driving is very feasible. We are just north of the Congestion Zone.

Parking is free at weekends in the surrounding roads; during the week you need to pay, but after 6.30pm it’s free.

Prefer to cycle?

There is a Boris bike station opposite our building and also there are bike racks just in front of our office.


Metadata Training, TheAgile.Space, 2- 6 Cropley Street, London N1 7PR

1. What makes Metadata different?

Metadata is specialised in business analysis courses and aims to offer a more personalised and flexible training experience. We are committed to creating long-lasting relationships with the delegates and companies we work with, and with supporting their training every step of the way. As a direct seller, we have the flexibility to tailor our courses to suit the needs of our clients.

2. Are your courses accredited?

Yes, we are accredited by the BCS and IIBA.

3. Is the exam fee included in the price?

Yes, the course price includes the exam fee – the majority of our clients want to take the exam which is why we offer the course and exam together as a package. If you do not require an exam, please let us know when you book and we will deduct the fee from the price – we can also provide you with a certificate of attendance.

Please note: the courses count as professional development credits towards the IIBA CBAP qualifications.

4. In which order should I take the modules?

Most of our delegates start with Business Analysis Practice or Requirements Engineering as they are the core modules of the diploma – if you have no previous experience in the field we would recommend that you do the same. However, if you are already working as a business analyst or have relevant experience, you can take the modules in whichever order suits you best. Please give us a call if you would like to discuss which order would be most appropriate for you.

5. Do I need IT skills to attend the courses?

No, none of our courses require you to have IT skills.

6. What is the difference between the 2-day weekend and 3-day midweek courses for the same module?

The same material is covered on both courses but because we fit the weekend course into two days instead of three it is more intense. The weekend courses begin at 9am and finish at 6:30pm, with a few short breaks; the midweek courses start at 9:30am and finish at 5pm, with an hour break for lunch.

7. Can I cancel a booking?

Yes, you can cancel a booking but in order to do so without penalty we require 10 days notice. For more information on our cancellation policy, see our terms and conditions.

8. When do I pay for the course?

Please refer to our terms and conditions.

9. When will I receive the training material?

When you book onto a course we will send you a copy of our core textbook Business Analysis. One week before the start of the course we will email you the chapters to read and any extra reading material you need. You will receive additional material (including slides and exam preparation) during the course.

10. Do I need to prepare for the course?

We recommend you do some pre-reading as this will help you to get the most out of the course. We will send you the required material (including a case study) one week before the course start.

11. When do I take the exam?

Most of our delegates take the exam immediately upon finishing the course (on the last day), but if you prefer you can take it at a later date. We run exams every Thursday evenings at 18:00 and some weekends (please contact us to check availability).

12. What is the pass rate for the exams?

We have a high pass rate – currently it’s at 95%.

13. What happens if I fail an exam?

If you fail an exam you will receive personal feedback from your tutor which will include a report detailing the reason for failure and areas to work on. If you wish to re-sit, you will need to pay a further exam fee of £145+VAT.

Our courses are designed with the exam in mind and we do our best to prepare you as much as we can – to this end, we provide around 3 case studies to practice on, as well as a sample exam.

14. Do I get a certificate at the end of each course?

Yes, BCS will email you a registration login to download a copy of your e-certificate.

15. What is the advantage of booking the Diploma package?

The main advantage of the package is cost as it’s considerably cheaper to do the Diploma than to pay for each course separately.

Another advantage to the Diploma package is the motivation you’ll get from committing to do the whole diploma. Delegates who book onto the full diploma usually become qualified business analysts much quicker than those who do it on a course by course basis.

16. How does the Diploma in Business Analysis package work?

The Diploma in Business Analysis package is designed for delegates who want to achieve the International Diploma in Business Analysis qualification. To get this qualification you need to pass an oral exam with BCS examiners. To qualify for this oral exam first you need to pass the exam for 4 individual modules.

Our Business Analysis Diploma package contains the following 4 modules: Business Analysis Practice, Requirements Engineering, Commercial Awareness or Foundation in Business Analysis and, either Systems Development Essentials or Modelling Business Processes. Each course is a separate, self contained unit leading to an individual exam and a BCS Business Analysis Practitioner certificate qualification. You can attend the courses midweek or at weekends, and choose the dates depending on your availability and time constraints.

17. Can the business analysis training help me to get a job?

BCS qualifications are gaining recognition among UK employers and many employers now include them in their job descriptions. Our delegates frequently tell us how much of a difference their BCS certificate made in securing a job.

18. Can Metadata help me to get a job?

No, we don’t connect our delegates with potential recruiters.

19. Can I pay in instalments?

It is possible to pay for the Diploma in Business Analysis in instalments. To arrange this, please contact us for details.

20. If I sign up for the Diploma package, how long do I have in which to complete it?

You have one year to complete the diploma in business analysis after you sign in.

Dates and bookings

Date Duration Location Delivery Price (ex VAT) Availability
Sat 6 – Sun 7 Oct 2 days London weekend £895
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Mon 15 – Wed 17 Oct 3 days London weekday £795
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Wed 21 – Fri 23 Nov 3 days London weekday £795
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Sat 8 – Sun 9 Dec 2 days London weekend £895
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Wed 9 – Fri 11 Jan 3 days London weekday £795
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Sat 16 – Sun 17 Feb 2 days London weekend £895
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Wed 20 – Fri 22 Mar 3 days London weekday £795
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Sat 13 – Sun 14 Apr 2 days London weekend £895
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Wed 8 – Fri 10 May 3 days London weekday £795
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Mon 10 – Fri 12 Jun 3 days London weekday £795
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Sat 6 – Sun 7 Jul 2 days London weekend £895
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Wed 31 Jul – Fri 2 Aug 3 days London weekday £795
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Sat 21 – Sun 22 Sep 2 days London weekend £895
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Wed 9 – Fri 11 Oct 3 days London weekday £795
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Sat 16 – Sun 17 Nov 2 days London weekend £895
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Wed 4 – Fri 6 Dec 3 days London weekday £795
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Note: all prices exclude VAT

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Why choose us

  • Weekend/midweek courses
  • Experienced lecturers
  • Flexible course and exam dates
  • 95% pass rate on exam
  • Small class size
  • Central London location

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020 7272 3726
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