Quick overview

7:00 – 9:30 pm
 £100 plus VAT
Next available dates:
Central London
Delicious lunches and refreshments
Class Size: Maximum 12

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About the course


Have you ever been frustrated by conversations with the project manager where he or she is pushing you to deliver and not listening to your concerns?

Perhaps you have conversations with other team members which don’t have the right outcome and leave you frustrated.

No doubt you are trying really hard to be a great team member and make a valuable contribution. But it is often not just what you say but how you say it that makes you effective. Perception is everything.

This training session will explore how we can create the wrong impression and make the wrong assumptions in conversations.


When this happens, it will affect trust in our working relationships and make it much harder to be successful.

On completion on this session you will:

create trust and rapport quickly through listening and reflecting

deal with negativity, our own and our stakeholders

understand 4 types of stakeholders‘ response and strategies to deal with resistance


What’s included?

  • 2 hours interactive session.
  • Refreshments and snacks will be provided
  • Special offers to other business analysis courses.
  • The course doesn’t include and doesn’t lead to a qualification.


Who is this course for?

This course is aimed at business analysts who want to learn skills and techniques to successfully work with stakeholders.

However, any professional who interacts with stakeholders as part of their role could benefit from the course.

If you have any doubts about your suitability for the course please contact us.



Upcoming dates

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Frequently Asked Questions

I thought the course was the BEST professional course that I have been on! I really learned a lot, and feel that Requirement Engineering in particular is the couuse that will set my career in the correct direction.

Daniel Lombard
Finance Global Process Manager, Elsevier

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