Course detail

Have you ever been frustrated by conversations with the project manager where he or she is pushing you to deliver and not listening to your concerns?

Perhaps you have conversations with other team members which don’t have the right outcome and leave you frustrated.

No doubt you are trying really hard to be a great team member and make a valuable contribution. But it is often not just what you say but how you say it that makes you effective. Perception is everything.

This training session will explore how we can create the wrong impression and make the wrong assumptions in conversations.

learn tools and techniques stakeholder management

When this happens, it will affect trust in our working relationships and make it much harder to be successful.

On completion on this session you will:

create trust and rapport quickly through listening and reflecting

deal with negativity, our own and our stakeholders

understand 4 types of stakeholders‘ response and strategies to deal with resistance


Your Trainers

Anna and Justin will run a lively, engaging and insightful session to learn how to give a good impression that actively builds trust and very successful stakeholder relationships.

As professional actors they will also be able to demonstrate quite how easily misunderstandings can cause relationships to go badly off track.

Justin McCarron has been working since 2004 as a Communication Skills trainer for business. Drawing on current research and best practice from the worlds of business, psychology, sports and performing arts; Justin designs and delivers powerful and engaging training programmes for organisations across both private and public sectors.  As a trainer, his work has taken him across the globe, supporting some of the world’s leading brands delivering training and coaching to all areas of the business from staff to senior leaders.

Anna Darvas has worked for over 15 years as a communications facilitator and coach in both the public and private sector.  She has extensive experience in feedback coaching, presentation skills coaching, how to tackle difficult conversations and, with her experience as an actress and musician, connecting what you say with how you say it – the words, the body language and the tone of voice. She works through facilitating feedback from herself, the individual and the participant group.

In the last year, Justin and Anna’s clients have included BBC, BP, Centrica, Coca Cola EY, KPMG, London Stock Exchange Group, Nike, Rolls Royce, and Vodafone.

  • 2 hours interactive session.
  • Refreshments and snacks will be provided
  • Special offers to other business analysis courses.
  • The course doesn’t include and doesn’t lead to a qualification.

This course is aimed at business analysts who want to learn skills and techniques to successfully work with stakeholders.

However any professional who interacts with stakeholders as part of their role could benefit from the course.

If you have any doubts about your suitability for the course please contact us.

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