Quick overview

2 days
 £795 plus VAT
Central London
Delicious lunches and refreshments
Class size: maximum 12

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We’ve delivered this course in-house to various companies abroad and in the UK.  Want this course delivered in-house or a bespoke option?
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About the course


User experience (UX) design, traditionally the role of a UX specialist, is becoming part of the modern BA’s toolkit – particularly in today’s digital agile world. Usability is key to attracting and keeping customers. For internal systems improved usability ensures efficiency, increases job satisfaction and reduces errors.

Traditional business analysis courses focus on requirements and often ignore many UX techniques such as personas, information architectures, task models, user journeys, and wireframing. Traditional UX courses ignore the integration of UX into the BA and systems lifecycles. Our course assumes a basic knowledge of business analysis work but extends that so business analysts can collaborate better with UX specialists and can add the UX techniques to their toolkit; thereby developing more useable solutions for all stakeholders.

You will learn how to:

  • Convince others of the importance of user-centered approaches
  • Integrate UX approaches with waterfall and agile solutions development
  • Apply basic psychological concepts affecting users
  • Create personas
  • Create models of the user’s world (task, mental, and contextual inquiry models)
  • Define information architectures and site maps
  • Create user journeys
  • Apply interaction design principles to build wireframes and prototypes
  • Apply effective visual design principles
  • Consider mobile, tablet and desktop design issues
  • Design, plan and execute usability tests and other evaluations

Who is this course for?

Business analysts who need to:

  • improve their collaboration with UX specialists
  • understand and deliver the right solutions to usability problems

This course is aimed mainly at business analysts so basic knowledge of business analysis work would be useful.

No prior user experience knowledge is mandatory.


Upcoming dates

We are in the process of scheduling more course dates for this course. Please contact us if you want to be notified of future dates.

What makes our courses different

With Metadata Training you get more than just a certificate

Metadata teaches you with a real expert. All our lecturers have years of practical agile and teaching experience. Our approachable lecturers will support you every step of the way, ensuring that you learn useful skills to help you in your professional life and that you successfully achieve your qualifications.


One on One interaction

We keep our classes small to allow time for discussion and one on one interaction, giving you the specific support you need. During our courses, we do more than just show you information. We have plenty of individual and small group case study exercises with worked solutions.

Turn up empty handed

We supply everything

Delicious lunches and refreshments are all on us. Share ideas with like-minded people over lunch in a relaxed environment to further develop your career.

Our trainers

What to expect

Expect an interactive and practical training.

During the course, delegates learn business analysis best practices as used in the industry.

When they go back to their work they see an improvement in their analysis and as a consequence their confidence.

Frequently Asked Questions

I thought the course was the BEST professional course that I have been on! I really learned a lot, and feel that Requirement Engineering in particular is the couuse that will set my career in the correct direction.

Daniel Lombard
Finance Global Process Manager, Elsevier

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