ITIL4 Foundation

Overview

The Foundation level course enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

What will you learn?

• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The Four dimensions of Service Management
• The 34 ITIL practices, with a focus on 15 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Who is this course for?

• This course is suitable for anyone working in IT with an interest in Service Management.
• It is equally applicable to those who wish to apply ITIL ‘Best Practice’ principles across an enterprise.
• It is specifically aimed at those who have not previously attended and ITIL Foundation course. Although if you attended Foundation level training many years ago this course provides and excellent refresher.

What is included in the course price?

• Pre-reading
• A full course manual
• The official TSO ITIL4 handbook
• Quizzes
• Exercises

Exam

• One hour ‘closed book’ with 40 multiple choice questions
• The pass mark is 65% (26/40).