Complaints Procedures

Complaints procedure

If you are unhappy about any aspect of the service of Metadata Training please raise your concerns immediately.

There are 2 stages in the complaints procedure and each stage must be fully complete before proceeding to the next one.

Stage 1

If you are still completing your course you must first contact your tutor who will ensure that your concerns are dealt with fairly and quickly. Your tutor will fully investigate your concerns and address accordingly. If your complaint is about your tutor and it would be inappropriate to discuss the matter with him/her you may begin with Stage 2.

Stage 2

If you are not satisfied with the outcome of stage 1 or if you are no longer on your course please contact our complaints manager on 020 7272 3726 or email info@metadatatraining.co.uk where your concerns will be investigated. A response will be sent to you within 5 working days.

 

Metadata Ltd

2 – 6 Cropley Street

London

N1 7PR

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