1. Guiding Principles (5%)
This 3-day course addresses user experience practice in projects, product and software development. It is designed to ensure the candidate has suitable knowledge of the core concepts of User Experience (UX) and is aware of the most common tools, techniques and methods used in the field. It does not focus on one specific methodology.
Holders of the BCS Foundation Certificate in User Experience should be able to:
Anyone involved in the design and evaluation of user interfaces (interface designers, usability engineers, requirement engineers, product managers). Other usability professionals may also be interested, including IT managers, quality managers, development managers and business analysts.
Pick the date that works best for you, whether it's next week or in six months
Enrol and study in three days either virtually or in person
Take your exam as soon as the week after you study, and receive your certificate in two weeks
1. Guiding Principles (5%)
2. User Research (10%)
3. Business Improvement Definition (25%)
4. Measuring Usability (5%)
5. Information Architecture (15%)
6. Interaction Design (10%)
7. Visual Design (10%)
8. User Interface Prototyping (10%)
9. Usability Evaluation (20%)
Get a detailed syllabus and business case to get funding from your company.Click to get pdf
Align your team members with a common process and upskill your staff with in house training.
Choose from an already existing public course or design your own bespoke course for your specific goals and needs and change the way that your staff work, not only increasing their theoretical knowledge but their practical skill set too.
Using examples from your recent projects, your team members can find out how to make potential improvements within business analysis and agile project management with our blend of training and consultancy from industry experts.
When you nurture your internal talent, you foster an environment of trust and a belief in your team’s abilities.
Nick de Voil is a Certified Management Consultant specialising in information systems and customer experience design. He has over 30 years experience including roles in business analysis, project management, consultancy, systems development and teaching at a Further Education college. He has written and delivered numerous articles, book chapters and conference presentations, particularly on subjects related to business analysis and user experience.
Nick has served for several years on the board of IIBA UK, the UK Chapter of the international professional body for business analysts, and enjoys mentoring and coaching other business analysts.
Nick has a 1st Class degree in Computer Studies and Russian, and a MSc in Human-Computer Interaction with Ergonomics. He holds BCS and APMG certifications in business analysis, systems design and software testing, as well as qualifications in consultancy, Further Education and the securities and investment industry.
During the course, delegates learn user experience best practices as used in the industry.
When they go back to their work they know how to implement user-centered tools and concepts into products and software development applications.
Your employers can:
We can provide you with an invoice to forward to your employer. Email as at firstname.lastname@example.org to request an invoice for your course.
Email as at email@example.com with the supplier form and one of our colleagues will fill it up and send it back to you. We can also provide you with a headed letter with all our company details.
Yes, we offer corporate discounts. Email as at firstname.lastname@example.org with your training requirements and we can provide a corporate discount for you.
Yes, after passing an exam you will receive an industry-recognised certification issued directly by the British Computer Society, the accreditation body.
Yes, this course is accredited by BCS, The British Computer Society. Metadata Training is an accredited BCS partner and you can trust that the qualification you receive is recognised in the industry by employers.
We recommend you do some pre-reading as this will help you to get the most out of the course. As soon as you book you will get access to our online learning so you can start preparing for the course. You will also receive the BCS business analysis book for free when you book your first BCS course with us.
As soon as you book and pay for the course we will give you access to our online portal where you can access the pre-reading and training material. If you attend a virtual course we will also provide recordings of the virtual course you attended.
The course is taught face-to-face at our training venue near Old Street station and remotely via Zoom. You can choose to attend remotely or in a classroom when you book the course. For in-house or bespoke courses or for our business analyst apprenticeship we can also run the courses remotely using Microsoft Teams. Our virtual courses are highly interactive and are run by a highly skilled trainer with real-world business analyst experience using Zoom and Miro virtual boards.
Yes if you enrol in our Business Analyst Apprenticeship - a programme who helps you or your team progress in your role and not just get certified.
No, the course assumes you have no experience on the topics of the course. Anyone can attend the course.
No, none of our courses requires you to have IT skills.
The exams are taken online, a member of the Metadata team will invigilate, and we will provide the exam slots (weekdays, during office hours) to choose from on the last day of the course. Candidates have up to 2-months to take their exam after attending the training, and after this period, the exam fee will apply.
If a candidate fails an exam, a resit fee is to be paid, and our trainers will give a free feedback and recap session.
An extra time of 15mins is given if English is not your first language or with reasonable adjustments. Please inform us upon making a booking.
The exam is closed-book with 40 multiple-choice questions, and a duration of 60-mins.
The exam assumes you have no experience, so if you have experience it will be less challenging however we’ve seen high pass rates over the last year. If you don’t pass the exam then you’re able to retake it straight away. You can retake the exam as many times as you need to, and we’re always here to offer extra support to anyone that needs it. We pride ourselves on our high pass rate, and for whatever the reason you didn’t pass, we’ll make sure that you do the second time! The best way to ensure you pass is to follow our trainers advice and ask as many questions in class. Unlike other providers we keep our courses small in size so there is plenty of time for clarifications and to understand the theory.
You can pay via our website with a card or bank transfer by selecting ‘Pay By Bank Transfer’ at the checkout. We accept Visa, Visa Electron, Mastercard, American Express, Maestro.
Payment by cheque, credit card, debit card or bank transfer is required no later than 10 Working Days before the course start date. Special arrangements may be separately agreed in the case of late bookings. Please refer to our terms and conditions.
Many delegates report increased confidence in their skills after the training. We believe the importance of confidence is often underrated in organisations. The truth is to progress your career in the right direction you need confidence. It is no surprise many of our learners report an increase in confidence and job satisfaction. Moreover, the certification gives you recognition and if you are already working as a business analyst it will formalise your knowledge. As a result your employers, stakeholders or clients will trust you that you can deliver quality work in an efficient way.
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If you think that the User Experience course is just about how to create lovely web pages, then you are in for a big surprise! In fact, it is an introduction to a fascinating area of how people interact with machines, and puts another set of valuable tools into the Business Analyst's toolkit. The course is given by an expert in the area of UX, and comes with a huge list of references. I enjoyed the course immensely.