Working with stakeholders
While design thinking originated with designers, the techniques and strategies belong at every level of a business. It’s useful to break down problems in any complex system, be it business, government, or social organisations.
Design Thinking combines the elements of three pillars: DTModel, DTTools and DTRules & Roles.
DTRules & Roles
Incorporates the people centred approach and human-centred design in a structured ecosystem which helps to follow the process described by DTModel.
Explores in depth the three phases of the design process; Exploration, Creative and Construction. This is an crucial part of the process based on an iterative theory which allows for the structured design of a solution.
Delves deep into the mentality of a user, to use a variety of tools to understand who they are and use this knowledge to create a series of user stories and needs which drive product and project functionality.
Design thinking enables organisations to create lasting value for consumers. It:
This course is suitable for business analysts, project managers, change agents, product owners, designers, scrum masters. It is for anyone who wants to look at business challenges from a creative, customer-centric perspective!
Working with stakeholders
User Experience and Human Centred Design
Structured Design of a Solution
Design Thinking Techniques
Organisational Culture and Design Thinking
Align your team members with a common process and upskill your staff with in house training.
Choose from an already existing public course or design your own bespoke course for your specific goals and needs and change the way that your staff work, not only increasing their theoretical knowledge but their practical skill set too.
Using examples from your recent projects, your team members can find out how to make potential improvements within business analysis and agile project management with our blend of training and consultancy from industry experts.
When you nurture your internal talent, you foster an environment of trust and a belief in your team’s abilities.
Nick de Voil is a Certified Management Consultant specialising in information systems and customer experience design. He has over 30 years experience including roles in business analysis, project management, consultancy, systems development and teaching at a Further Education college. He has written and delivered numerous articles, book chapters and conference presentations, particularly on subjects related to business analysis and user experience.
Nick has served for several years on the board of IIBA UK, the UK Chapter of the international professional body for business analysts, and enjoys mentoring and coaching other business analysts.
Nick has a 1st Class degree in Computer Studies and Russian, and a MSc in Human-Computer Interaction with Ergonomics. He holds BCS and APMG certifications in business analysis, systems design and software testing, as well as qualifications in consultancy, Further Education and the securities and investment industry.
During the course, delegates learn business analysis best practices as used in the industry.
When they go back to their work they see an improvement in their analysis and as a consequence their confidence.
Your employers can:
We can provide you with an invoice to forward to your employer. Email as at email@example.com to request an invoice for your course.
Email as at firstname.lastname@example.org with the supplier form and one of our colleagues will fill it up and send it back to you. We can also provide you with a headed letter with all our company details.
Yes, we offer corporate discounts. Email as at email@example.com with your training requirements and we can provide a corporate discount for you.
As soon as you book and pay for the course we will give you access to our online portal where you can access the pre-reading and training material. If you attend a virtual course we will also provide recordings of the virtual course you attended.
The course is taught remotely via Zoom. For in-house or bespoke courses, we can also run the courses remotely using Microsoft Teams. Our virtual courses are highly interactive and are run by a highly skilled trainer with real-world business analyst experience using Zoom and Miro virtual boards.
Yes if you enrol in our Business Analyst Apprenticeship - a programme who helps you or your team progress in your role and not just get certified.
No, the course assumes you have no experience on the topics of the course. Anyone can attend the course.
No, none of our courses requires you to have IT skills.
The exam is closed-book with 50 multiple-choice questions, and a duration of 40-mins. You need 33/50 to pass the exam.
If a candidate fails an exam, a resit fee is to be paid, and our trainers will give a free feedback and recap session.
APMG foundation examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Practitioner and re-registration answer booklets are marked at APMG-International offices and results released soon after. Your result will be sent to us approximately 7-10 days after your exam date. We will notify you of your results. If you did not take your exam through an ATO, your results will be sent directly to you via the relevant APMG International office approximately 7-10 days after the date of your exam.
You can pay via our website with a card or bank transfer by selecting ‘Pay By Bank Transfer’ at the checkout. We accept Visa, Visa Electron, Mastercard, American Express, Maestro.
Payment by cheque, credit card, debit card or bank transfer is required no later than 10 Working Days before the course start date. Special arrangements may be separately agreed in the case of late bookings. Please refer to our terms and conditions.
Many delegates report increased confidence in their skills after the training. We believe the importance of confidence is often underrated in organisations. The truth is to progress your career in the right direction you need confidence. It is no surprise many of our learners report an increase in confidence and job satisfaction. Moreover, the certification gives you recognition and if you are already working as an IT professional it will formalise your knowledge. As a result your employers, stakeholders or clients will trust you that you can deliver quality work in an efficient way.
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