Bust the 5 big communication myths
Do you struggle with difficult stakeholders? Is this holding you back from achieving your potential?
Would you like to be able to develop elite-level skills to confidently deal with stakeholders?
Metadata Training has teamed up with Richard Mullenders, a former hostage negotiator now turned trainer to teach you how to influence stakeholders.
You are measured on results and results are dependent on other people. It makes business sense to spend time to learn to deal with people confidently and effectively.
You can bring your own challenges and discuss them with the trainer during the course.
The content will be taught to you in 3 sessions.
During the course you will practise using examples from the business analyst and project manager work life.
This course is aimed at business analysts, project managers and any professional who needs to sell their ideas to stakeholders for project success.
Being a challenging and interactive course, it is a great option for professionals who are actively looking to improve themselves and add value to their organisations.
If you feel you have the technical skills but a lack of soft skills are holding you back from achieving your potential, then this is the training for you.
Bust the 5 big communication myths
Learn to interpret the true significance of what’s being said
Test your hypothesis without offending the other person
How to confront the issue, face to face
Learn to challenge behaviour without causing personal offence
Practise applying fair disciplinary measures when necessary
Learn the vital role of trust in all our interactions – and how to build it
See how we are programmed to conform and how that can be harnessed
Appreciate the power of giving your word
With Metadata Training you get more than just a certificate
Metadata teaches you with a real expert. All our lecturers have years of practical agile and teaching experience.
Our approachable lecturers will support you every step of the way, ensuring that you learn useful skills to help you in your professional life and that you successfully achieve your qualifications.
One on One interaction
We keep our classes small to allow time for discussion and one on one interaction, giving you the specific support you need. During our courses, we do more than just show you information. We have plenty of individual and small group case study exercises with worked solutions.
We supply everything
Delicious lunches and refreshments are all on us. Share ideas with like-minded people over lunch in a relaxed environment to further develop your career.
Course material
Our BCS Business Analysis book is all yours when you book your first Metadata course. This is brilliant for pre-reading for your business analysis practice course.
Our course binders contain everything you need. Notes, case studies, and sample BCS exams.
After military service (where Richard saw action in Northern Ireland, and spent time guarding Rudolf Hess in Spandau Prison) he went into the private sector and then joined the Metropolitan Police. After decades as a detective investigating serious crimes, Richard was invited to become a hostage negotiator. His success was such that he was appointed Lead Trainer at the National Hostage and Crisis Unit at Scotland Yard, training hostage negotiators across the UK.
During this time Richard was involved in an advisory capacity with the FBI, the UN, The Indian Secret Services, The Scorpions in Mandela’s South Africa and The World Food Programme, among others.
Talks with the Taliban
Richard’s activities in defence of British subjects abroad are largely confidential. However, he was part of the team that negotiated the high-profile release of three UN workers held hostage in Afghanistan in 2004. And his listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006.
Life or death listening training
Richard now speaks and trains for the private, public and not-for-profit sectors. This latest stage in his career has seen him fulfil speaking and training engagements in every corner of the globe. He’s helped people to achieve ambitious outcomes – from Downing Street to PwC, from LinkedIn to BT, and from Cambridge University to Sky UK. And he can help you, and your people, to do the same.
Metadata is specialised in business analysis courses and aims to offer a more personalised and flexible training experience. We are committed to creating long-lasting relationships with the delegates and companies we work with, and with supporting their training every step of the way. As a direct seller, we have the flexibility to tailor our courses to suit the needs of our clients.
Yes, you can cancel a booking but in order to do so without penalty, we require 10 days notice. For more information on our cancellation policy, see our terms and conditions.
Yes, we are accredited by the BCS and IIBA.
Yes, BCS will email you a registration login to download a copy of your e-certificate.
No, none of our courses require you to have IT skills.
We recommend you do some pre-reading as this will help you to get the most out of the course. We will send you the required material (including a case study) one week before the course start.
When you book onto a course we will send you a copy of our core textbook Business Analysis. One week before the start of the course we will email you the chapters to read and any extra reading material you need. You will receive additional material (including slides and exam preparation) during the course.
Please refer to our terms and conditions.
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