Overview
This ITIL 4 Foundation level ‘Bridging’ course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It covers the full course material but at a faster pace for those who already know the Service Life-cycle and underpinning process structure. It will convert you from ITIL V3 or even V2 to ITIL4.
What will you learn?
- The key concepts of service management
- The key concepts of service relationships
- How the ITIL guiding principles can help an organization adopt and adapt service management
- The Four dimensions of service management
- The purpose and components of the ITIL service value system
- The activities of the service value chain, and how they interconnect
Who is this course for?
- This ITIL4 Bridging course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It covers the full course material but at a faster pace for those who already know the Service Life-cycle and underpinning process structure. It will convert you from ITIL V3 or even V2 to ITIL4.
- This 2-day bridge / conversion / upgrade course is not intended for those new to ITIL or IT Service Management (ITSM) or Enterprise Service Management (ESM) who should attend our Full 3-day ITIL4 Foundation course.
What is included in the course price?
- A full set of course training materials
- Official TSO ITIL4 Foundation handbook
- Exercises
- Mock exam questions
Exam
- Online after the course
- 1 hour exam with 40 multiple-choice questions
- 26/40 (65%) is the pass rate
